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Customer Relations and Technical Services
Technical Services, Customer Relations and Ordering Information:

Digene products are available worldwide through our network of sales specialists and distributors. To order or inquire about Digene's products, or for technical service, please call one of the numbers listed below.

Customers located in the U.S. and Canada may reach our Customer Relations and Technical Services departments at:

1-800-DIGENE-1 (1-800-344-3631)

Customer Relations Representatives are available from 8 a.m. to 5:00pm EST Monday through Friday.

Technical Service Representatives are available to answer your technical questions about Digene instrumentation and assays from 8 a.m. to 6:00pm EST Monday through Friday. A callback service is offered from 6:00pm to midnight Monday through Friday and 8:00am to midnight on Saturday.

Customers located outside the U.S. may dial 1-301-944-7000, or contact Digene's international offices in Europe, Latin America and Asia.

For questions relating to clinical laboratory testing, or performance that do not require immediate attention product, email: technical.services@digene.com

Product/Equipment Ordering Resources:

Product Literature & Patient Education Materials:

  • For product inserts (PIs), operator manuals, and material safety data sheets (MSDS), click here.
  • To order patient education materials, click here.

Reimbursement Resources:

  • For questions about reimbursement regarding Digene assays, call our reimbursement hotline at 1-866-895-1HPV (1-866-895-1478).

Additional Resources:

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* "The Digene HPV Test" was approved by the US FDA and is also known to laboratories and physicians as the "hc2 High-Risk HPV DNA Test®" and "DNAwithPap® Test." This does not refer to the Digene product that tests for several types of the virus commonly referred to as "low-risk HPV," which are not associated with cervical cancer.

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